1. Eligibility for Returns
- You have 14 calendar days from receipt to request a return. After 14 days, all sales are final.
- To be eligible, items must be:
- Unused, unwashed, and in original condition.
- In the original packaging with all tags attached.
2. Non-Returnable Items
- Gift cards, downloadable software, personalized/custom items, and perishable goods cannot be returned.
- Clearance or final-sale items are non-returnable unless defective.
3. Return Process
- Contact customer support at [support email] with your order number, reason for return, and photos if the item is defective.
- Once approved, we’ll provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Pack the item securely, include the RMA number on the outside, and ship it back within 7 days of RMA issuance. Use a trackable shipping service—returns lost in transit are your responsibility.
4. Refunds
- Once we receive and inspect the returned item (usually within 5–7 business days), we will notify you of approval or rejection of your refund.
- If approved, refunds are processed to your original payment method within 7–14 business days.
- Shipping costs (initial and return) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
- For partial refunds (e.g., returned item shows signs of wear), we deduct a restocking fee or depreciation amount. We will notify you of any deductions.
5. Exchanges
- If you need to exchange an item for the same item in a different size or color, follow the return process above. Once we receive the original item, place a new order for the replacement.
- We do not automatically send exchanges.
6. Defective or Damaged Items
- Inspect your order upon receipt. If items are defective or damaged, you must report it to us within 7 days. Provide photos of the damage.
- We will replace the item at no extra cost. If the same item is unavailable, you may choose a different item or request a full refund.
7. Order Cancellation
- You may cancel an order before it ships by contacting customer support immediately. Once the order is in “shipped” status, you must follow the return process.
- If you cancel before shipment, we refund the full order amount, excluding any transaction fees imposed by payment providers.
