Return Policy

1. Return Window

You have 30 days from the date of delivery to return most items for a full refund. Some exceptions may apply as outlined below.

2. Eligible Items for Return

Most items purchased from Gamebity can be returned, including:

• Gaming hardware and accessories
• Unopened software and games
• Gaming peripherals (keyboards, mice, headsets)
• Computer components
• Collectibles and merchandise

3. Non-Returnable Items

Certain items cannot be returned for health, safety, or policy reasons:

• Digital downloads and game codes
• Opened software products
• Personalized or customized items
• Items damaged by misuse or normal wear
• Gift cards and promotional items
• Items without original packaging

4. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Original Condition: Items must be in new, unused condition
• Original Packaging: All original packaging, manuals, and accessories must be included
• Return Authorization: A Return Merchandise Authorization (RMA) number is required
• Proof of Purchase: Original receipt or order confirmation required

5. How to Return an Item

Step 1: Request a Return

• Log into your account and go to "My Orders"
• Select the order containing the item you want to return
• Click "Return Item" and select your reason
• Submit your return request

Step 2: Get Your RMA Number

• You'll receive an RMA number via email within 24 hours
• Print the prepaid return label if provided
• Package the item securely with all original contents

Step 3: Ship the Return

• Attach the return label to the package
• Drop off at the designated carrier location
• Keep your tracking receipt for reference

6. Return Shipping

• Defective Items: We provide free return shipping
• Change of Mind: Customer is responsible for return shipping costs
• Wrong Item Sent: We cover all return shipping costs
• Damage in Transit: We handle the return with the carrier

7. Refund Processing

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method used
• Refund Amount: Full purchase price (minus return shipping if applicable)
• Notification: Email confirmation when refund is processed

8. Exchanges

We offer exchanges for:

• Defective items of the same model
• Wrong size or color (if applicable)
• Different model (subject to price difference)

9. Warranty Returns

For items under manufacturer warranty:

• Contact us first to determine if it's a warranty issue
• We may direct you to the manufacturer
• Some items may be handled directly by us
• Extended warranty options available for many products

10. International Returns

For international customers:

• Return shipping costs are customer's responsibility
• Customs fees and duties are non-refundable
• Contact customer service for return authorization
• Additional processing time may apply

11. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately (within 48 hours)
• Provide photos of the damage
• We'll arrange for immediate replacement or refund
• No need to return the damaged item in some cases

12. Restocking Fees

Restocking fees may apply to:

• Large or special order items (15% fee)
• Items returned without original packaging (10% fee)
• Electronics opened and tested (varies by item)
• No restocking fee for defective items

13. Contact Customer Service

For return questions or assistance:

• Email: returns@gamebity.com
• Phone: +971-XX-XXX-XXXX
• Live Chat: Available 9 AM - 9 PM UAE time
• Return Portal: Available in your account dashboard